We’re here to help

The GradX team is here to help with anything you need. We recommend starting with our FAQs section where we answer the most common questions, then click on the chat icon if you can’t find what you’re looking for, and we even offer 1:1 phone and video support to help you set up or troubleshoot any tech issues you might be having.


See our frequently asked questions


Ask us anything via live chat


Schedule a 1:1 phone/video call

World-class support. Guaranteed.

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Materials required for GradX Kid courses

We recommend ensuring your child has a pen and notepad handy for GradX kid courses as that can often be useful with something and something

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System requirements for virtual classes

  • An internet connection – broadband wired or wireless (3G or 4G/LTE)
  • Speakers and a microphone – built-in, USB plug-in, or wireless Bluetooth
  • A webcam or HD webcam – built-in, USB plug-in, or:
  • An HD cam or HD camcorder with a video-capture card

Note: See the list of supported devices.

  • Windows: Internet Explorer 11+, Edge 12+, Firefox 27+, Chrome 30+
  • macOS: Safari 7+, Firefox 27+, Chrome 30+


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  • 1. How does pricing for GradX work ?

    Our pricing structure is really simple, you pay per course or buy a bundle to save cost. Refer to our pricing page for detailed info.

  • 2. What type of teachers does GradX have ?

    GradX fills the hole left by a country's physical frontier, which restricts access to high-quality teachers. We go above and beyond in choosing our teachers, ensuring that only the best teachers from around the world are inducted, all of whom are committed to assisting parents and students in achieving their full potential.

  • 3. What happens if I’m not happy with my child’s teacher ?

    GradX offers each student a free trial class so that they can try before buying. If you purchase a course without taking a trial session, you are entitled to a full refund if you choose to cancel after the first class.

  • 4. How to book a trial class ?

    Simply click on this link and fill out the form with your details. We'll set up a personal account for you and give you instructions on how to schedule the session.

  • 5. How many students do you have in a class ?

    Each class will have a maximum of 8 students in order to have the most efficient teacher-to-student ratio possible, resulting in better learning outcomes.

  • 6. What is the duration of the class ?

    Each class will last 1 hour to make sure that students learn while their attention levels are at their highest.

  • 7. Will all of my classes be taught by the same person ?

    Yes, one teacher is assigned to each course, and that teacher will teach all of the classes for that course. A backup teacher will only be assigned to run a scheduled class in rare and unavoidable circumstances.

How does it work?

GradX makes it easy and engaging to learn from anywhere with an internet connection. All you need to do is follow these simple steps to start. Happy Learning !

Step 1

Enrol your child for our free trial class here.

Step 2

We’ll create a personalised learning plan & account.

Step 3

Log on from anywhere to attend classes. Easy!

Why choose GradX?

Our innovative online platform enables expert global teachers to share their knowledge with students in a live and immersive classroom environment. This allows parents to ensure that their children have access to international learning opportunities right at home, resulting in the development of the next generation of lifelong learners, innovators, and global citizens.

Practical skills


Personalised attention

Expert teachers

Find out if GradX is the right fit with a risk-free trial class.